ENG301- FINALTERM EXAMINATION Solved Business Communication

Question No: 1    ( Marks: 1 )    - Please choose one

 -------------------is included to remind the reader to check for additional pages of information.

       ► Copy of notation 

       ►  Enclosure

       ►  Subject line 

       ►  Attention line

   

Question No: 2    ( Marks: 1 )    - Please choose one

  Letters, pamphlets, annual reports, interviews are part of ---------------- communication.

       ► external communication

       ► internal communication

       ► written communication

       ► verbal communication

   

Question No: 3    ( Marks: 1 )    - Please choose one

 It describes the condition of a commodity in the market on a certain date for a specific period.

       ► Letter report

       ► A market report

       ► Progress report

       ► Periodic report

   

Question No: 4    ( Marks: 1 )    - Please choose one

 Which writing style characterizes memos?

       ► Informal

       ► Formal

       ► Impersonal tone

       ► Neutral

   

Question No: 5    ( Marks: 1 )    - Please choose one

  --------------- is a group of people who are appointed to solve a specific problem.

       ► A standing committee

       ► A committee

       ► A task force

       ► A help desk

   

Question No: 6    ( Marks: 1 )    - Please choose one

 In which type of resume, the work-experience section dominates after name, address and objective.

       ► The Chronological Resume

       ► The Functional Resume

       ► The Combination Resume

       ► Job oriented Resume

   

Question No: 7    ( Marks: 1 )    - Please choose one

 In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:

       ► Iinitiator

       ► Both parties

       ► One party

       ► Second party

   

Question No: 8    ( Marks: 1 )    - Please choose one

 BATNA stands for :

       ► Better acknowledged to narrative agreement.

       ► Best approach to a non related assignment.

       ► Best alternative to a negotiated agreement

       ► Best approach to a narrative agreement

   

Question No: 9    ( Marks: 1 )    - Please choose one

 While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:

       ► Preparing the Proposal

       ► Writing the Research Paper

       ► Making an outline

       ►  Thinking about It

   

Question No: 10    ( Marks: 1 )    - Please choose one

 The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery?

Writing

       ► Memorization

       ► Reading

       ► Extemporaneous

       ► Writing

   

Question No: 11    ( Marks: 1 )    - Please choose one

 It is saying what you want to say in the fewest possible words without sacrificing the other qualities. In it, the message is complete without being wordy. It increases emphasis in the message.

Match this statement with one of the following principles of communication:

             

       ► Conciseness           

       ► Courtesy

       ► Consideration

       ► Completeness

   

Question No: 12    ( Marks: 1 )    - Please choose one

 Fisher and Ury (1991) developed a concept known as :

       ► Principled bargaining

       ► Negotiation

       ► Communication

       ► No communication

   

Question No: 13    ( Marks: 1 )    - Please choose one

 Collection letters are usually written in:

       ►  Line

       ► Series

       ► Serial

       ► Steps

   

Question No: 14    ( Marks: 1 )    - Please choose one

 The form of communication used most of the time for written messages to persons inside your organization is called:

      

       ► Memorandom

       ► Business letter 

       ► Pamphlet   

       ► Adjustment letter

   

Question No: 15    ( Marks: 1 )    - Please choose one

 

Making  feedback more useful which aspect is the most important from the followings:

       ► Planning how and when to accept it.

       ► Being receptive to your audience’s responses.

       ► Encouraging frankness.

       ►

Using it to improve communication.

   

Question No: 16    ( Marks: 1 )    - Please choose one

 In which letter, you need to start by capturing the reader’s attention and interest.

       ► Unsolicited

       ► Formal

       ► Informal

       ► Solicited

   

Question No: 17    ( Marks: 1 )    - Please choose one

 There are ------------- types of job letters

       ► two

       ► three

       ► four

       ► five

   

Question No: 18    ( Marks: 1 )    - Please choose one

 Which thing does reveal something about a candidate’s personality and professionalism during an interview?

       ► Style of talking

       ► Manners

       ► Physical appearance

       ► Eye contact

   

Question No: 19    ( Marks: 1 )    - Please choose one

 Which of the following is a part of informal communication?

       ► Memo

       ► Letter

       ► Faxes

       ► Casual Communication among employees

   

Question No: 20    ( Marks: 1 )    - Please choose one

 In a claim letter, the initial statement should contain:

       ► good news

       ► bad news

       ► mixed news

       ► ambiguous

   

Question No: 21    ( Marks: 2 )

 Write a note on beginning of a thesis.

   

Question No: 22    ( Marks: 2 )

 Name two types of memo reports.

   

Question No: 23    ( Marks: 2 )

 What are key advantages of a chronological resume?

   

Question No: 24    ( Marks: 3 )

 How do we write short quotations in a thesis paper?

   

Question No: 25    ( Marks: 3 )

 What is a group interview?

   

Question No: 26    ( Marks: 3 )

 Write a note on progress report.

   

Question No: 27    ( Marks: 5 )

 Your attitude is very important in order to understand reader’s point of view. Discuss.             

   

Question No: 28    ( Marks: 5 )

 Write a note on literature review and methodology in thesis writing.

   

Question No: 29    ( Marks: 5 )

 Define a formal report. Make a list of different parts of a formal report.

   

Question No: 30    ( Marks: 5 )

 In extemporaneous method of oral presentation how does the presenter conduct his presentation?

ENG301- Business Communication Sovled Papers Virtual University of pakistan

Question No: 1    ( Marks: 1 )    - Please choose one

  ----------------records messages on a computer disk for  retrieval by the receiver.

  

       ►  E-mail

       ►  Teleconferencing

       ► Voice mail

       ► Fax

   

Question No: 2    ( Marks: 1 )    - Please choose one

 In buffer paragraph, the point of view of the customer should be:

       ►  Supported

       ► Opposed

       ► Neglected

       ► Rejected

   

Question No: 3    ( Marks: 1 )    - Please choose one

  

 Unsolicited letters are written on ADIA plan which is  --------- step approach.

       ► five

       ► two

       ► four

       ► one

   

Question No: 4    ( Marks: 1 )    - Please choose one

 Memorandum is used to:

       ► Inform someone not related to your company.

       ► Communicate to someone within your own company.

       ► Communicate to other company.

       ► Communicate to the general public

   

Question No: 5    ( Marks: 1 )    - Please choose one

 A standing committee is one that operates permanently:

       ► Month after month

       ► Week after week

       ► Year after year

       ► After six months

   

Question No: 6    ( Marks: 1 )    - Please choose one

 A receiver’s attitude towards a message can determine whether it is:

       ► Accepted

       ►  Rejected

       ► Accepted or rejected

       ►  Mixed response

   

Question No: 7    ( Marks: 1 )    - Please choose one

 A ------------------is a cross between interoffice memo and a formal report.

       ► memo report

       ► analytical  memo report

       ►  informational memorandum report

       ► feasibility report

   

Question No: 8    ( Marks: 1 )    - Please choose one

 There are ------------------types of Memo Reports.

       ► Three

       ► Two

       ► Four

       ► Five

   

Question No: 9    ( Marks: 1 )    - Please choose one

 There are ---------------- negotiation strategies.

       ► Two

       ► Three

       ►  Four

       ► Five

   

Question No: 10    ( Marks: 1 )    - Please choose one

 While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:

       ► Preparing the Proposal

       ► Writing the Research Paper

       ► Making an outline

       ►  Thinking about It

   

Question No: 11    ( Marks: 1 )    - Please choose one

 How many types of pre-employment tests are administered by companies?

       ► Three

       ► Four

       ► Two

       ► Five

   

Question No: 12    ( Marks: 1 )    - Please choose one

 A thesis ----------------is a sentence that clearly and concisely indicates the subject of your paper and the main points you will discuss.

       ► Question

       ► Statement

       ► Conclusion

       ► Quote

   

Question No: 13    ( Marks: 1 )    - Please choose one

 APA stands for:

       ► American psychological association

       ► Australian physician authority

       ► A psychological analysis

       ► A philosophical approach

   

Question No: 14    ( Marks: 1 )    - Please choose one

 Which one of the followings is the most important for a successful message?

         

       ► Feedback

       ► Sender

       ► Message

       ► Medium

   

Question No: 15    ( Marks: 1 )    - Please choose one

 They are believable. They have faith in the substance of their message. You trust their information and their intentions.

Match the above statement with one of the followings:

       ► Perception

       ► Credibility

       ► Control

       ► Congeniality

   

Question No: 16    ( Marks: 1 )    - Please choose one

 Clear writing is easy to understand, which two words are required for this purpose?

                                

       ► Short, easy

       ►  Simple,short

       ►  Short, complex

       ►  Long, complex

   

Question No: 17    ( Marks: 1 )    - Please choose one

 In letter refusing adjustment, the point of view of a reader should be-------------.

       ► opposed

       ► ignored

       ► supported

       ► refused

   

Question No: 18    ( Marks: 1 )    - Please choose one

 For writing a successful resume, which attitude is better to adopt?

       ► We

Personal pronoun

       ► You

       ► He\She

       ► All third persons

   

Question No: 19    ( Marks: 1 )    - Please choose one

 There are ------------- types of job letters

       ► two

       ► three

       ► four

       ► five

   

Question No: 20    ( Marks: 1 )    - Please choose one

 Which tests are designed to check competency or specific abilities of a candidate to perform a job?

       ► Psychological tests

       ► Drug tests

       ► Job skills tests

       ► General tests

   

Question No: 21    ( Marks: 2 )

 What is bibliography?

It is the list of the other books from where references are adopted, and material or other work is done. It may be at the end of the page or at the end of the book.

   

Question No: 22    ( Marks: 2 )

 What is pre-employment test?                                          

There are three types of job employment tests Psychological test, drug test and job skill test. These tests are used commonly for assessing the ability of the candidate for job competency his skills, ability and attitude towards work.

Question No: 23    ( Marks: 2 )

 Write a note on "abstract" in a thesis paper.

An abstract is the explanation that why this paper is important. It is a summary of main ideas. It also contains implications of the research. The last sentence explains the main theme of the work. A good abstract is concise, readable, and quantitative. The length should be one to two paragraphs or approximately 400 words.

Question No: 24    ( Marks: 3 )

 How do we write long quotations in a thesis paper?

Start the quotation in a new line and almost five spaces should be left from the margin. It should be in free style. Write the quotation in the new line. Keep maintain double spacing throughout the document.

   

Question No: 25    ( Marks: 3 )

 Write a short note on the supplementary parts of a formal report.      

    There are three supplementary Parts.

Appendixes: The data in this report is relevant to the report but it is not included in the report because it may be too lengthy or not directly related to the report. It may include maps, long quotations and difficult formulas.

Bibliography:  It is the list of the other books from where references are adopted, and material or other work is done. It may be at the end of the page or at the end of the book

Index: it is a list of names, places and subjects in alphabetical order mentioned in the report.

Question No: 26    ( Marks: 3 )

 Write a note on the question and answer stage during the interview process. 

    It is the most important part of the interview. In this part interviewer asks questions about your qualification, personal information and main points written in the resume and try to understand about you.

Question No: 27    ( Marks: 5 )

  How far do you agree that cultural differences provide hindrance to a company in this atmosphere of globalization?

   

Question No: 28    ( Marks: 5 )

 Write a note on five types of work place power.

1. Legitimate power is based on the position, role, authority and control over resources of a person in an organization.
2. Reward power: it is exerted by someone who has control over resources of the organization and influence of the person to the behaviours
3. Expertise power includes the ability, skills and strength over other employees of the organization.
4. Consultation power is exerted by the person who accepts advice from others, seeks information.
5. Coercive power: is used by persons who use force or authority, emotional or physical.

   

Question No: 29    ( Marks: 5 )

 Which elements influence the length and format of a report?

Preprinted forms should be short normally five or fewer pages and contains routine information. This format may be used on request by the person authorizing the report.

In Letter writing less than five pages should be considered enough especially when communicating outsiders. It may include the normal parts of the letter and also may include the foot notes, tables and headings.

A memo may not more than ten pages. It has headings on the top To, From, Date, and Subject.

   

Question No: 30    ( Marks: 5 )

 How can visual aids be helpful in an oral presentation?

Visual aids make presentation more effective. It can also help the audience to follow the presentation and make it easy to understand. There are two common types of visual aid that is overhead transparencies and computer slide shows.