Question No: 31 ( Marks: 2 )
What
are solicited and unsolicited sales letters?
There
are two kinds of sales letters:
(i) Solicited letter (the
organization is invited to respond to sales messages.)
(ii) Unsolicited letter (the
organization sends out uninvited messages to sell a product
or
service)
Solicited
sales are the letters that you write in response to an inquiry. With these
letters,
the organization has one central goal: to get responses quickly to someone’s
request
for information, use the direct plan for the solicited letter.
Unsolicited
sales letter are those letters which you write to people who can be
persuaded through these letters to buy
your product or service. These letters
demand superior writing Skills. Often
you will work with a marketing department
or
even an ad agency; they will make recommendations about the mailing lists, the
timing, the core theme, and
the visual presentation of brochures and
accompanying
material. (Lesson no26)
Question No: 32 ( Marks: 2 )
What
is ethnographic research?
Ethnographic
research
Ethnographic
research is a special types of case study research. It is distinguished
from
other types of case studies because it uses the theories and methods of
anthropology
to study the culture of schools and classrooms (lesson no 44)
.Question No: 33 ( Marks: 2 )
What
is a stress interview?
Perhaps
the most unnerving types of interview is the stress interview. Stress
interviews
help recruiters see how you handle yourself under pressure. See how well a
candidate
handles stressful situations. During a stress interview, you might be asked
pointed
questions designed to irk or unsettle you. You might be subjected to long
periods
of silence, criticisms of your appearance, deliberate interruptions, abrupt or
even
hostile reactions by the interviewer(lesson no 36).
Question No: 34 ( Marks: 3 )
Which
points should keep in mind about right attitude for successful collection?
Right
attitude for successful collections
• Any emotional reaction on
the part of the debtor may reduce the chances of recovery.
• Successful collection
depends to on the following factors
• Understanding of Human
Nature
• Knowledge of collection
policies and laws
• Using persuasive / positive
appeals effectively
i)
Appeal to fairness & justice
ii)
Appeal to pride
iii)
Appeal to Goodwill
iv)
Appeal to sympathy
Begin
with assumption that most people will pay
• Give no impression that you
doubt the honesty of the debtor
• Use a courteous, reasonable
tone but become firmer
• And more demanding during
the later stages of the series
• Remain with the law, don’t
harass
• Show understanding and
flexibility while writing delinquent accounts
• Send collection notices
quickly and regularly
• Never imply in you messages
that payment can be avoid or postponed.
• Retain goodwill throughout
the series
• Present you evidence and
stick to the facts
• Persuade the debtors of the
benefit he will receive by paying
• State clearly the specific
action the debtor must take
Question No: 35 ( Marks: 3 )
Write
a note on thinking stage in a research.
Thinking about it
The
"thinking about it stage"
is when you are finally faced with the reality of completing
your
degree. Usually the early phases of a graduate program proceed in clear and
very
structured
ways. The beginning phases of a graduate program proceed in much the same
manner
as an undergraduate degree program. There are clear requirements and
expectations,
and
the graduate student moves along, step by step, getting ever closer to the
completion of
the
program. One day, however, the clear structure begins to diminish and now
you're
approaching
the thesis/dissertation stage. This is a new and different time. These next
steps
are
more and more defined by you and
not your adviser, the program, or the department.
lesson no 42)
Question
No: 36 ( Marks: 3 )
What
is proposal and it s purpose?
Lesson
no 32
Proposal http://www.vustudents.net
Certain
analytical reports are called proposals.
Purposes of Proposals
Numerous
groups solicit proposals Governments are the foremost requesters. These
requests
Appear
in newspapers trade publications. Request for Proposal (RFP) is directed
towards a
company
with specific expertise. Proposal topics are varied such as:
• To sell property, machines,
etc.
• To construct building bridges,
highways
• To survey water area for
possible oil fields.
Smaller
Projects are also made town to individual and corporation
Improving
engineering and just-in-time (JIT) performance within a company
Preparing
managerial staff for work within or outside the country
Planning
and basic research before developing any new project
Thus
the proposal is similar to that of a recommendation justification report. Both
aims to
solve
Problem,
alter a procedure, find answer to question, offer advice and training.
Question No: 37 ( Marks: 5 )
Evaluate
the basic points of EQ in your interview.
What’s your EQ?
• Think clearly and stay
focused on the task at hand while under pressure
• Admit to your own mistakes
• Meeting commitments and keep
promises
• Hold yourself accountable
for meeting your goals
• Seek new ideas for a variety
of sources
• Handle multiple demands and
changing priorities.
• Make sacrifices to meet an
important organizational goal.
• Cut through red tape and
bend outdated rules when necessary
• Seek fresh perspectives,
even if that means trying something totally new
• Separate form an expectation
of success rather than a fear of failure
• Try to learn how to improve
your performance
• Set challenging goals and
take calculated risks to reach them.
When
it comes down to it, every job has basic qualifications. Employers first look
fortwo
things:
evidence that a candidate will fit in with the organization and proof that
the
person can handle a specific job.(lesson no 36)
Question No: 38 ( Marks: 5 )
What
is the format of a memorandum?(lesson no 27)
Format
Memorandum
format will vary slightly according to the degree of formality required
and
the organization’s policy on matters like filing and authorization
of memoranda
by
their writer. Follow the conventions of ‘house style’ in your own organization.
A
typical
format, including all the required elements, is illustrated below.
Writing Memorandums
There
are usually three main parts to a memorandum:
1.
The heading
2.
The subject and date
3.
The message
Question No: 39 ( Marks: 10 )
Write
a letter refusing an adjustment in a computer set that was broken and guarantee
does
not include defect in hardware?
(Lesson
no 24)
Question No: 40 ( Marks: 10 )
Write
a circular letter to a specific number of people about the opening of a new
branch
of College in Model
Town K block and also
write about the facilities you are
going
to provide to the students in that area with a well qualified and experienced
staff
of teachers
(lesson
no27)
Question No: 31 ( Marks: 2 )
Extemporaneous
style of presentation.
Lesson
no 38 types of presentation
1. Extemporaneous
This
method of delivery is very carefully planned and practiced. In it, the speaker,
makes a
presentation
with the help of an outline, note cards, or visual aid. It is very popular and
effective
method of delivering a speech. In this way the speaker can glance at his notes,
keep
eye
contact and speak in a natural, conversational tone.
Question No: 32 ( Marks: 2 )
Which
things are included in personal data while writing a resume?
Lesson
no 34
G. Personal Data
1.
Omit personal details that might be seen as negative or used to discriminate
against you.
2.
Leave personal interest off unless they are relevant to the position being
sought.
3.
List a reference only with permission to do so.
Or
Personal Data
Leave
personal interest off your resume-unless including them enhances the employer’s
understanding
of why you would be the best candidate for the job.
Experts
also recommend excluding salary information, reasons for leaving jobs, names,
of
previous
supervisors
Question No: 33 ( Marks: 2 )
What
is an informal report?
Lesson
no 29 callsificatin of reprts
Informal reports are
usually short messages with natural, casual use of language. The
Internal
memorandum generally can be described as an informal report.
Question No: 34 ( Marks: 3 )
What
is the difference between CV and resume?
Question No: 35 ( Marks: 3 )
Countless
aspects of business dealings can be written, but which are the most
common
causes for claims?
Question No: 36 ( Marks: 3 )
What
are win- win strategies in negotiation?
Lesson
no 41
.
Win-win strategies:
•
both parties are satisfied with the settlement negotiated.
•
aims to meet the needs of both parties,
•
not to win position or gain victories at one party’s expense.
•
•
result is hard to achieve.
•
good verbal and nonverbal communication and careful listening all help to
achieve it.
•
succeeds only if both parties concentrate on problem solving strategies and on
communicating
well.
•
bargaining on the interests of both parties.
•
Each party is then more likely to be committed to the outcome.
•
Even as you reach a win-win conclusion that suits both parties, circumstances
can change.
After
successfully
negotiating a difficult or important issue, take the time to follow up to check
that
the
other
party also considers that the result is win-win.
Question No: 37 ( Marks: 5 )
Write
a note on chronological resume.
Lesson
no 34 combinaton of resumes
The Combination Resume
A
combination resume includes the best features of the chronological and
functional
approaches.
Nevertheless,
it is not commonly used, and it has two major disadvantages:
(1)
it tends to be longer, and
(2)
it can be repetitious if you
have to list your accomplishments and skills in both the
functional
section and the chronological job descriptions.
To
obtain a position as a special events coordinator that will utilize my skills
and experience
Skills
and capabilities
• Plan and coordinate
large-scale public events
• Develop community support
for concerts, festivals, and the arts
• Manage publicity for major
events
• Coordinate activities of
diverse community groups
• Establish and maintain
financial controls for public events
• Negotiate contracts with
performers, carpenters, electricians, and suppliers.
Question No: 38 ( Marks: 5 )
What
is E Q and its importance for a successful job?
What’s your EQ?
• Think clearly and stay
focused on the task at hand while under pressure
• Admit to your own mistakes
• Meeting commitments and keep
promises
• Hold yourself accountable for
meeting your goals
• Seek new ideas for a variety
of sources
• Handle multiple demands and
changing priorities.
• Make sacrifices to meet an
important organizational goal.
• Cut through red tape and
bend outdated rules when necessary
• Seek fresh perspectives,
even if that means trying something totally new
• Separate form an expectation
of success rather than a fear of failure
• Try to learn how to improve
your performance
• Set challenging goals and
take calculated risks to reach them.
When
it comes down to it, every job has basic qualifications. Employers first look
fortwo
things:
evidence that a candidate will fit in with the organization and proof that
the
person can handle a specific job.
Current
research shows that employees with certain personality traits tend to be more
Successful
at their job. As a result, many employers today seek candidates with a high
“emotional
intelligence,” or EQ (emotional
quotient). People with a high EQ
generally
possess these desirable attributes: self-awareness, good impulse control,
persistence,
confidence, self-motivation, and empathy, as well as the ability to
persuade,
articulate a mission, interpret the mood of a group, and communicate with
people
in terms they understand.
Question No: 39 ( Marks: 10 )
Write
a report on the functioning of some second class hotels in your city to the
head
of
hotels management association of your province.
Question No: 40 ( Marks: 10 )
A
software house is looking for a person having master’s degree in computer
science
Along
with four years experience, he should have proficiencies in data base, web
Designing,
networking and architecture in a trouble shooting environment, he should
also
be competent in human resource management to fill a challenging position in an
Organization,
make a CV which will enable you to win the required job.
.
.
Question No: 33 ( Marks: 2 )
Write
names of text part of a formal report.
Formal reports are
carefully structured; they stress objectivity and organization, contain,
much
detail, and are written in a style that tends to eliminate such elements as
personal
pronouns.
Question No: 34 ( Marks: 3 )
How
do we write short quotations in a thesis paper?
Answer in lecture no 43 thesis writing and
presetation
Question No: 35 ( Marks: 3 )
Write
format of a functional resume.
Question No: 36 ( Marks: 3 )
Write
a note on the tone of a memorandum.
Tone of Memorandums
In
most companies and organization, memorandums
are written in the first person, just as
business
letters are. Informal writing style characterizes the memos. The tone of the memo is
influenced by the position held by the writer in
relation to that held by the receiver.
Also,
the
topic under consideration plays
an important part in determining tone. Obviously a
person
writing o a company official to report the results of a financial audit will be
more
formal
than a person rating a co-worker about some routine matter.
An
important factor is the personality of the individual receiving the memorandum.
The
resident,
for example, may insist on informality, whereas a peer might like a formal,
impersonal
tone. Therefore, the effective business writer must evaluate the position of
the
reader,
the topic
under
consideration, and the personality of
the reader when setting the tone of the memo.
Question No: 37 ( Marks: 5 )
What
is the difference between cover letter and resume?
Question No: 38 ( Marks: 5 )
Write
a note on market report.
Market Report
Definition
A
market report describes the condition of a commodity in the market on a certain
date for a
specific
period. It points out the business conditions in a market at a given time.
Market
Report may be of a day, a week, a month, a year or even a number of years.
Daily
Market Report shows the price of goods on a mentioned date. It also describes
the
closing
rates
of the previous day, the opening rates of that day, the highest and the lowest
rates and
the
demand and supply of the commodities on that particular day.
Daily
newspapers, television, radio and internet give this information. Consumers
take more
Interest
in daily market report than traders. Weekly Market Report gives the condition
of the
commodities
for the past six days. It contains closing rates of the last week, the opening
rates
of
that week, the highest and lowest rates and the closing rates of that week. This
report also
determines
the causes of variation in price and the expected price movement in the coming
week.
Business communities show a keen interest in such reports.
Monthly
Market Report is an analysis of business done during the whole month. These
reports
are prepared for comparatively stable market and a permanent demand. This
report
describes
the closing rate of the commodities in the previous month, the opening rate of
the
month,
highest and lowest and closing rate of the month. Newspapers, trade journals
and
monthly
bulletins publish these reports.
Question No: 39 ( Marks: 10 )
You
are working in a company which is dealing in foreign exchange. Your company
has
seen recent exchange fluctuations and its impacts on business. Your Managing
Director
has asked for your advice in the matter and has requested for a brief report on
the
subject.
Write
a report on this matter.
Question No: 40 ( Marks: 10 )
What
is memorandum? What are the internal purposes of memorandum?
Purpose of Memo
When
you wish to write to someone within your own company, you will send a
memorandum.
Memos
are used to communicate with other employees, may be located – whether in the
same
office,
in the same building, or in a branch office many miles away.
Because
the interoffice memorandum form was developed to save time, the formality of an
inside
addresses, salutation, and complimentary closing is omitted. Otherwise,
however,
office
memos
and letters have a great deal in common.
Formality is Omitted
The
memorandum or ‘memo’ is a very flexible
form used within an
organization for communication at all
levels and for many different reasons. It
performs
internally
the same function as a letter does in
external communication by an organization,
it
is used for reports, briefings or
instructions, brief messages or ‘notes’ and any kind of
internal
communication that is more easily or clearly conveyed in writing (rather than
face-toface
or
on the
telephone).
Question No: 31 ( Marks: 2 )
What
are points of effective buffer paragraph technique when we write bad-news
letters?
Lesson
no 24
5. Try to Leave the Reader in a Pleasant
Frame of Mind
A
friendly but concise closing is even more important when the adjustment is not
granted.
Use
the effective buffer paragraph technique when writing bad-news letters:
Step 1: Buffer
Step 2: Explanation
Step 3: Your no (stated or implied)
Step 4: a friendly close.
You
may review the summary of the indirect approach to help you write effective
bad-news
messages.
The
writer of the following letter realizes that Mr. Hassan must be convinced of
the
organization’s
position and be kept as a customer (after all, he did buy an expensive item).
Here’s
the
answer
to a request for repair or replacement for his automatic garage door opener.
Dear
Mr. Hassan,
You
are right to expect high-quality merchandise from The Automatic Door Company,
We
try
to
give you the best for your money and to stand behind our products when they
fail as a
result
of
defects
in material and workmanship, as our warranty states.
We
appreciate your sending the door opener to us for analysis. It appears that the
opener has
gotten
wet. Excess moisture over a period of time causes this defect.
Our
service manager estimates that cleaning and repairing your door opener would
cost Rs.
2500.
Since
your door opener is several years old, you may want to consider buying a new
one. We
have
made many improvements
to
our door openers since yours was manufactured, including a sealed circuit board
that would
prevent
the possibility of damage from moisture. A new door opener, which costs Rs.
3500.00
postpaid,
should give you even longer service than your old one did.
Please
let us know whether you want us to repair or replace your opener.
Yours
sincerely,
Question No: 33 ( Marks: 2 )
What
is bibliography?
Lesson
no 43
Bibliography
All
pieces of literature referred to should be listed at the end of the proposal
using the
referencing
style appropriate to the department. Before you begin compiling this section,
find
out
what style you are expected to use. Carefully adhere to it or you will raise
the ire of your
committee.
It is important to ensure that all the key journals and books in the field have
been
referred
to in the proposal. This demonstrates that the proposal has been developed from
a
thorough
understanding of the important theoretical perspectives and research findings
in the
literature
Question No: 34 ( Marks: 3 )
What
is the difference between CV and resume?
Question No: 35 ( Marks: 3 )
What
is an adjustment letter?
Lesson
no 23
An
adjustment letter is the reply to a complaint (called a claim letter).
In general, the best
attitude
is to give the customer the benefit of the doubt. Most persons are honest in
their
claims,
and it is usually better to make the desired adjustment than to risk losing a
customer.
Even
though your firm’s adjustment policy may be generous, the ultimate success of
your
good
news adjustment letters depends not only on what you say but also on how
you say it.
Three
types of adjustment letters.
1.
When the seller is at fault
2. When the buyer is at fault.
3.
When the third party is at fault.
.
Question No: 36 ( Marks: 3 )
Write
a note on skills in conflict resolution and negotiation.
Lesson
no41
Problem solving by negotiating……………….
Problem
solving by negotiation is dealt with by a team or group of people who already
have a
working
relationship and want to solve a work-related problem. The six-step approach to
problem
solving by negotiation will succeed only if the relationship is important to
both
parties
and if they have a genuine desire to solve the problem rather than to win (see
This 8.4)
Negotiating methods………………….
In
the negotiating process, the parties involved may choose one of five different
negotiation
methods.
A skilful negotiator is able to identify them and recognize which one is being used
by
the other person.
1.
Compromise
2.
collaboration
3.
competition
4.
accommodation
5.
withdrawal or avoidance
Question No: 37 ( Marks: 5 )
Write
a note on five types of work place powers.
Five types of workplace power .
•
Legitimate power bases on a persons
position or role in an organization. Their authority
and
Control
over resources gives them power hat is acknowledged
•
Expertise power people with more
skill and strength than others have to them; their
colleagues
defer to them
•
Reward power is exerted by
someone who has control over resource desire by others. Such
as
Person
can influence and manipulate behavior
•
Coercive power is exerted by
those who use their authority or any force, emotional or
physical,
against the interest of the other party
•
Consultative power is exerted by
someone who seeks information, considers other’s advice
and
makes plans with others
Question No: 38 ( Marks: 5 )
What
are the causes of a claim letter?
Lesson
no 23
The
most common causes for claims are:
1.
An incorrect bill, invoice, or statement
2.
A bill for merchandise ordered but never received;
3.
Delivery of unordered merchandise;
4.
Delivery of incorrect merchandise;
5.
Delivery of damaged or defective merchandise
Two
other more specialized types of claims are:
1.
a request for an adjustment under a guarantee or warranty;
2.
a request for restitution under an insurance policy.
A
claim is written to inform the company of the problem and suggest a
fair compensation. No
matter
how annoying the nature of the problem, how great the inconvenience, the
purpose of a
claim
is NOT to express anger, but to get results.
Therefore,
it is important to avoid a hostile or demanding tone. A claim must be calm and
polite
though,
of course, also firm.
A
claim should begin with the facts, first explaining the problem such as the
condition of the
merchandise
or the specific error made. Then all the necessary details should be described
in
a
logical order. These details may include the order and delivery dates, the
order or invoice
number,
the account number, the method of shipment, etc. A copy of proof of purchase,
such
as
a sales slip or an invoice, should be included whenever possible. (Always, of
course, keep
the
original.)
In
most cases, and especially in your first letter, assume that a fair adjustment
will be made,
and
follow
the plan for direct requests. Begin with a straightforward statement of the
problem, and
give
a complete, specific explanation of the details.
Politely
request specific action in your closing, and suggest that the business
relationship will
continue
if the problem is solved satisfactorily.
Question No: 39 ( Marks: 10 )
Being
an employee of a firm, you have complained to your manager that facilities for
the
staff refreshment and recreation are either non-existent or inadequate. He asks
you
to
put the situation in written form. You are required to write a short
memo-report
with
some recommendations to present it to management meeting.
Question No: 40 ( Marks: 10 )
What
guidelines should we follow to select a research thesis?
Lesson no 43 and 42
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