Question
No: 1 ( Marks: 1 ) - Please choose one
The bank of New England uses models to figure out how many teller need to be on duty at each
location at various times throughout the day. Bank is using which of the
following approaches?
► Management science
► Operations management
► Total quality management
►
Contingency perspective
Question
No: 2 ( Marks: 1 ) - Please choose one
The
culture of an organization is largely determined by:
► Top management
► Employees
► Stockholders
► The company founders
Question
No: 3 ( Marks: 1 ) - Please choose one
Sony
Corporation’s focus on product innovation is an example of which of the
following dimensions of organizational culture?
► Attention to detail
► People orientation
► Outcome
orientation
► Aggressiveness
Question
No: 4 ( Marks: 1 ) - Please choose one
An
individual’s personal beliefs regarding what is right and wrong or good and bad
is called:
► Ethics
► Values
► Norms
► Rituals
Question
No: 5 ( Marks: 1 ) - Please choose one
EU,
NAFTA, FTAA and ASEAN are examples of:
►
Regional trade alliances
► Foreign airlines
► Soccer teams in Europe
► New multinational corporations
Question
No: 6 ( Marks: 1 ) - Please choose one
Which
one is the final step in the decision-making process:
► Evaluating the decision
► Recognizing the decision
► Evaluating the alternatives
►
Implementing the decision
Question
No: 7 ( Marks: 1 ) - Please choose one
All
of the following are the assumptions of rational decision making EXCEPT:
► Alternatives are known
► Possible outcomes known
► Optimal decision is possible
►
Information is unknown
Question
No: 8 ( Marks: 1 ) - Please choose one
Which
of the following is a variation of the electronic meeting that links media from
different locations?
► E-commerce
► The Delphi technique
► E-Brainstorming
► Video
conference
Question
No: 9 ( Marks: 1 ) - Please choose one
Mission
Statement of Johnson & Johnson is:
“We believe our
first responsibility is to the doctors, nurses, and patients, to mothers and
all others who use our products”
This
statement shows which of the following attributes of mission statement?
► Location
► Customers
► Self concept
► Desired
public image
Question
No: 10 ( Marks: 1 ) - Please choose one
Operational
plans are normally associated with which of the following organizational level?
► Global level
► Corporate level
►
Business level
► Functional level
Question
No: 11 ( Marks: 1 ) - Please choose one
Which
of the following is a primary benefit of MBO?
► Avoid competition
► Resistance against new entrance
► Improve
employee motivation
► Increase
resources
Question
No: 12 ( Marks: 1 ) - Please choose one
In BCG matrix which of the following businesses have a large share of a
market that are not expected to grow substantially?
► Dogs
► Question mark
► Star
► Cash cow
Question
No: 13 ( Marks: 1 ) - Please choose one
Which
of the following organization is responsible for the development of small
business in Pakistan?
► SMEDA
► BISE
► ICMA
► PCSIR
Question
No: 14 ( Marks: 1 ) - Please choose one
Employees
with more training and experience are able to work with less direct supervision
which is the characteristics of which of the following?
► Wide span of control and a flatter organization
► Violates Fayol’s principle of chain of command
► A highly centralized organization
► Very
narrow span of control and more levels of managers
Question
No: 15 ( Marks: 1 ) - Please choose one
Maslow's
hierarchy of needs theory proposes that every person has a hierarchy of:
► Four needs
► Five
needs
► Three needs
► Six needs
Question
No: 16 ( Marks: 1 ) - Please choose one
Which
of the following theory points out that the individual has to be rewarded with
something that he or she values?
► Herzberg’s theory
► Expectancy theory
► Equity
theory
► McClelland’s goal setting theory
Question
No: 17 ( Marks: 1 ) - Please choose one
Which
of the following is a major drawback of written communication?
► Lack of feedback
► Lack of precision
► Less
well thought out
► Lack of verifiable permanent record
Question
No: 18 ( Marks: 1 ) - Please choose one
The
process in which a sender manipulates information so the receiver will see it
more favorably, is called:
►
Filtering
► Selective perception
► Noise
► Information overload
Question
No: 19 ( Marks: 1 ) - Please choose one
Control
that prevents anticipated problems is called:
► Feed
forward control
► Concurrent control
► Feedback control
► Management control
Question
No: 20 ( Marks: 1 ) - Please choose one
Amir
has found out that his department operates on the most popular type of control
that many other companies use. Which type of control all companies have
in common?
►
Feedforward
► Concurrent
► Feedback
► Indirect
Question
No: 21 ( Marks: 1 ) - Please choose one
Which
one of Fayol’s 14 principles of management helps preserve the concept of a
continuous line of authority?
► Unity of demand
► Unity
of command
► Demand structure
► Continuous demand
Question
No: 22 ( Marks: 1 ) - Please choose one
Ali
always consults with his employees and uses their suggestions before making a
decision. He is demonstrating which type of leadership style?
► Directive
► Achievement-oriented
►
Participative
► Supportive
Question
No: 23 ( Marks: 1 ) - Please choose one
A
significant edge over the competition in dealing with competitive forces is
called:
► Core Competencies
► Competitive
advantage
►
Competitive force
► Swot analysis
Question
No: 24 ( Marks: 1 ) - Please choose one
Which
of the following is the benefit of strategic management for the organizations?
► Direction for organization
► Competitive advantage
► Supports innovation
► All of
the given options
Question
No: 25 ( Marks: 1 ) - Please choose one
If
the environment is stable then the structure of the organization could be:
► Organic
► Divisional
►
Mechanistic
► Simple
Question
No: 26 ( Marks: 1 ) - Please choose one
On
achieving the targeted sales, Salman the marketing manager of ABC Company has
been rewarded an award of “Best employee of the year”. He is happy with this
outcome as a result of his performance, because this reward has ___________ for
him.
► Equity valence value
► Negative valance value
► Less valence
value
► More valence value
Question
No: 27 ( Marks: 1 ) - Please choose one
The
president of ABC Company asks his employees to follow the rule and regulations
and all of his employees comply with his order. President influences the
employees by which of the following power?
► Referent Power
► Coercive Power
► Expert Power
►
Legitimate Power
Question
No: 28 ( Marks: 1 ) - Please choose one
50
applicants had been interviewed for the post of financial analyst. Among these
50 people, 5 people had been short listed because they were holding diplomas of
specialization along with the degrees required. They influenced the interviewer
with which of the following powers?
► Expert
Power
► Coercive
Power
► Legitimate Power
► Reward Power
Question
No: 29 ( Marks: 1 ) - Please choose one
Workers
in spinning department are trying to communicate the bad working conditions to
their supervisor by saying; “machines are creating too much heat and noise and
disturbing our work”. Workers have used which of the following type of
communication?
► Oral
► Written
► Non-verbal
► All of the given options
Question
No: 30 ( Marks: 1 ) - Please choose one
Tendency
of people to expend less effort while working in a group as compare to working
alone is called:
► Synergy
► Social
Loafing
► Group Task
► Group Cohesiveness
Question
No: 31 ( Marks: 1 ) - Please choose one
Communication
which takes place without regard to hierarchical or task requirements is called:
► Formal
► Informal
► Official
► Ceremonial
Question
No: 32 ( Marks: 1 ) - Please choose one
Cognitive
ability of an individual effects the decision making process in which of the
following manner?
► Can not utilize the available resources
► Can not
interpret all available information
► Can not provide
required financial resources
► Can not control the external situations
Question
No: 33 ( Marks: 1 ) - Please choose one
SWOT
analysis is a technique of:
►
Environmental scanning
► Forecasting
► Benchmarking
► Budgeting
Question
No: 34 ( Marks: 1 ) - Please choose one
Group
members usually do not see each other while making decisions in:
► Brainstorming
► Delphi
► Nominal
► Interacting
Question
No: 35 ( Marks: 1 ) - Please choose one
Which
of the following behavior had dramatically influenced by Hawthorne
studies?
►
Informal behavior
► Social behavior
► Moral behavior
► Ethical behavior
Question
No: 36 ( Marks: 1 ) - Please choose one
Which
of the following is called an input to an organizational system?
►
Employees
► Products
► Services
► Customers
Question
No: 37 ( Marks: 1 ) - Please choose one
Which
of the following techniques relies on individual or group judgments rather than
on mathematical analysis?
► Quantitative forecasting
► Technological forecasting
►
Qualitative forecasting
► Benchmark forecasting
Question
No: 38 ( Marks: 1 ) - Please choose one
Considering
the changing patterns of the business world, which of the given is considered
to be the modern motivating tool?
► High salary
► Flexi time
► Secured
job
► Medical allowance
Question
No: 39 ( Marks: 1 ) - Please choose one
In
order to make organization more flexible and responsive through employee
participation, organization should tend towards which of the following?
►
Decentralization
► Globalization
► Departmentalization
► Widen the span of control
Question
No: 40 ( Marks: 1 ) - Please choose one
Which
of the following is an extrinsic factor of motivation?
► Wages
and salaries
► Job variety
► Sense of accomplishment
► All of the given options
Question
No: 41 ( Marks: 1 ) - Please choose one
Starbuck’s
________ of opening one hundred stores per year helps everyone in the firm, in
recognizing the strong emphasis on growth.
► Goal
► Mission
► Vision
► Plan
Question
No: 42 ( Marks: 1 ) - Please choose one
Call
centers have been developed to record and put forward the customers’ complaints
to:
► Problem solving teams
► Cross functional teams
► Quality
circles
► Work teams
Question
No: 43 ( Marks: 1 ) - Please choose one
Pamphlets
used for the promotion of a product are the example of:
► Oral communication
►
Non-verbal communication
► Written communication
► None of the given options
Question
No: 44 ( Marks: 1 ) - Please choose one
In
recent research on trait theory all of the following were indicators of
leadership EXCEPT:
► Extraversion
► Introversion
► Honesty
► Desire to lead
Question
No: 45 ( Marks: 1 ) - Please choose one
Who
developed the first comprehensive contingency model for leadership?
► Fiedler
► Vroom
► House
► Hersey
Question
No: 46 ( Marks: 1 ) - Please choose one
Which
of the following is a power that has been legitimated by the organizations?
► Responsibility
► Span of control
►
Authority
► Accountability
Question
No: 47 ( Marks: 1 ) - Please choose one
The
individuals who are working in the organizations in a capacity of generating
& supporting new ideas for the organization are called:
► Lender
► Intrepreneur
►
Stakeholder
► Financer
Question
No: 48 ( Marks: 1 ) - Please choose one
SWOT
analysis divides organizational strengths into two categories; common strength
and______.
► Chance of growth
► Core competency
► System
loophole
► Competitor risk
Question
No: 49 ( Marks: 3 )
How
an organization can implement Quality & Innovation control?
Question
No: 50 ( Marks: 3 )
Explain
“Zero-loop learning” in terms of leaders & managers.
Answer:
It’s a terminology
used when an organization is suffered with new problems or necessities but it
is difficult to take a corrective action. This is the time when Leaders &
Managers come forward and take this responsibility to rectify those issues.
That needs strategic planning and the goals can be achieved by proper
counseling.
Question
No: 51 ( Marks: 5 )
Describe
the common types of work teams.
Answer:
The work teams can
be divided into three categories and are functional, Self-managed and Virtual.
The functional team
consists of manager and some subordinates, a self-managed team has no manager
and this team is required to complete a task which facilitates a customer. The
virtual team; as it is clear from the name works virtually through a computer
network. The members of this team are far apart but can be connected though
network.
Question
No: 52 ( Marks: 5 )
Discuss
the advantages and disadvantages of geographical departmentalization.
Answer:
a. Advantage:
The best advantage
of this kind of departmentalization is that it give rise to
specialization. The employee in that particular domain is focused on one
specific assignment and the leader can be authority in that job.
b. Disadvantage:
It isolates that
particular department from the other sections of the process. The
department is totally devoted to its own job instead of provided a benefit to
the whole production process.
Question
No: 53 ( Marks: 5 )
Goal
Setting is a part of both Reinforcement and Expectancy theory. Do you agree or
not? Explain.
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