Question No: 1 ( Marks: 1
) - Please choose one
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Value chain partners are part of which of the
following component of Value Chain Management.
► Technical investment
► Leadership
► Coordination and Collaboration
► Planning
Question No: 2 ( Marks:
1 ) - Please choose one
The process of managing the entire sequence
of integrated activities and information about product flow is called:
► Total Quality Management
► Supply Chain Management
► Kaizen
► Value Chain Management
Question No: 3 (
Marks: 1 ) - Please choose one
Control that prevents anticipated problems is
called:
► Feed forward control
► Concurrent control
► Feedback control
► Management control
Question No: 4 ( Marks:
1 ) - Please choose one
The organizational communication network that
uses internet technology and allows authorized users inside the organization to
communicate with certain outsiders such as customers or vendors is called:
► Intranet
► Extranet
► Videoconference
► E-mail
Question No: 5 ( Marks: 1
) - Please choose one
A leader who involves employees in decision
making, delegates authority and allows employees to have direct input into the
final decision is using which of the following leadership style?
► Democratic-participative
► Laissez-faire
► Autocratic
►
Democratic-consultative
Question No: 6 ( Marks:
1 ) - Please choose one
According to Fiedler, in moderately favorable
situations which of the following leader performs better?
► Structure oriented
► Position oriented
► Production oriented
► Relationship oriented http://en.wikipedia.org/wiki/Fiedler_contingency_model
Question No: 7 ( Marks:
1 ) - Please choose one
The recent survey depicts that in the opinion
of employees the most powerful workplace motivator is:
► Flextime
► Recognition page92
► Goals
► Salary
Question No: 8 (
Marks: 1 ) - Please choose one
Which theory includes the component that
employee motivation is influenced by relative as well as absolute rewards?
► Expectancy
► Three-needs
► Goal-setting
► Equity
Question No: 9 ( Marks:
1 ) - Please choose one
According to Herzberg's Motivation-Hygiene
Theory, which of the following is NOT a hygiene factor?
► Working Conditions
► Salary
► Relationship with supervisor
► Work itself page92
Question No: 10 ( Marks: 1
) - Please choose one
According to Maslow's hierarchy of needs,
which needs are predominantly satisfied internally?
► Safety
► Esteem
► Physiological
► social
Question No: 11 ( Marks: 1
) - Please choose one
Maslow's hierarchy of needs theory proposes
that every person has a hierarchy of:
► Four needs
► Five needs
► Three needs
► Six needs
Question No: 12 (
Marks: 1 ) - Please choose one
What should a manager do while motivating
employees?
► Increase wages and salaries
► Incorporate promotional opportunities
► Recognize
individual differences
► Use employee-recognition program
Question No: 13 (
Marks: 1 ) - Please choose one
An unsatisfied need creates which type of
emotion?
► Anxiety
► Tension
page89
► Drive
► Pressure
Question No: 14 (
Marks: 1 ) - Please choose one
Which of the following is the best
description of effort?
► The level of willpower towards work
► The
measure of intensity or drive
► One's ability to work
► The work required to complete a task
Question No: 15 ( Marks:
1 ) - Please choose one
Contemporary
organizational design includes all of the following EXCEPT :
► Team based structure
► Matrix structure
► Project structure
► Divisional structure page88
Traditional Designs includes (simple,
divisional, Functional)
Contemporary Designs includes (Team, matrix,
Project, Boundary less)
Question No: 16 ( Marks:
1 ) - Please choose one
Which of the following is the crucial element
of team structure?
► Employee empowerment
► Faster decision-making
► Inexpensive to maintain
► Clear chain of command
Employees are
more involved and empowered.
Question No: 17 ( Marks: 1
) - Please choose one
Which of the following factors influence an
organization towards centralization?
► Lower-level managers want a part in decision
making
► Environment is complex and uncertain
► Decisions are significant
► Company is geographically dispersed
Question No: 18 (
Marks: 1 ) - Please choose one
Identify the organizational design process
which has a potential weakness that, managers will not be able to provide
necessary leadership and support?
► Span of control
► Departmentalization
► Chain of command
Question No: 19 (
Marks: 1 ) - Please choose one
An organization that groups activities
according to women's footwear, men's footwear, apparel and accessories would
use which of the following departmentalization?
► Product
► Customer
► Geographic
► Functional
Question No: 20 ( Marks:
1 ) - Please choose one
What kind of departmentalization would be in
place in a government organization where different public service
responsibilities are divided into activities for employers, children, and the
disabled?
► Product
► Geographic
► Outcome
► Customer
Question No: 21 ( Marks:
1 ) - Please choose one
Which of the following is not among the three
perspectives that should be considered in preparing a business plan?
► Marketing perspective
► Perspective of the entrepreneur
► Investor
perspective
► Technical perspective
Question No: 22 ( Marks:
1 ) - Please choose one
An organization's structure should facilitate
which of the following?
► Chain of command
► Necessity of departmentalization
► Achievement
of goals
► Span of control
Question No:
23 ( Marks: 1 ) - Please choose one
In which organizational structure employee
have two managers?
► Team
► Learning
► Boundary less
► Matrix
Question No: 24 ( Marks:
1 ) - Please choose one
The fact that managers can become experts within
their industry is a function of which kind of departmentalization?
► Process
► Geographical
► Functional
► Product
Question No: 25 ( Marks: 1
) - Please choose one
Which of the following is a process by which
individuals pursue opportunities, fulfill needs and wants through innovation,
without regard to the resources they currently control?
► Small business ownership
► Innovative Management
► Entrepreneurship page 25
► Privatization
Question No: 26 ( Marks:
1 ) - Please choose one
First step of strategic management process,
the mission, answers which of the following question?
► What business should we be in?
► What is
our reason for being in business? Page 67
► Who are our customers?
► Who are our creditors?
Question No: 27 (
Marks: 1 ) - Please choose one
When the hierarchy of organizational goals is
clearly defined, it forms an integrated network of goals which is called:
► Hierarchical-link chain
► Means-ends
chain page61
► Weakest-link chain
► Level-level chain
Question No: 28 (
Marks: 1 ) - Please choose one
Safeguard is an anti-bacterial soap that
provides superior longer lasting germ protection. Through this soap Procter
& Gamble is practicing which of the following strategies?
► Stability Strategy
► Differentiation
strategy
► Emergent strategy
► Cost leadership strategy
Question No: 29 ( Marks:
1 ) - Please choose one
At the first step of goal setting a manager
should:
► Evaluate available resources
► Review
organization’s mission
► Write down goals
► Estimate expected benefits
Question No: 30 ( Marks:
1 ) - Please choose one
Which of the following is a primary benefit
of MBO?
► Avoid competition
► Resistance against new entrance
► Improve
employee motivation
► Increase resources
vuZs
Question No: 31 ( Marks:
1 ) - Please choose one
Which of the following is an area in the
environment that if exploited may generate high performance for organization?
► Strength
► Weakness
► Opportunity
► Threat
Question No: 32 ( Marks:
1 ) - Please choose one
A skill and capability that does not enable
an organization to choose and implement strategies that support its mission is
called its:
► Strength
► Weakness
► Opportunity
► Threat
Question No: 33 ( Marks:
1 ) - Please choose one
Which of the following strategy specifies the
range of markets in which an organization will compete?
► Scope
► Distinctive Competency
► Resource deployment
► Effective strategy
Question No: 34 ( Marks: 1
) - Please choose one
Few years ago Nike has problem with
inconsistency of goals. The firm was producing high quality shoes but they were
not stylish. As a result company lost substantial market share. In this
situation which kind of goal was missing?
► Manufacturing goal
► Marketing goal
► Financial goal
► Operational goal
Question No: 35 ( Marks:
1 ) - Please choose one
Sony has a goal to acquire a firm in the
entertainment industry. The goal was realized when Sony
bought Columbiapicture. It comes under which of the following?
► Strategic goal
► Operational goal
► Tactical goal
► Personal goal
Question No: 36 ( Marks: 1
) - Please choose one
Which of the following group technique allows
group members to meet together, but also allows independent thinking?
► Groupthink
► Electronic meetings
► Brainstorming
► Nominal group technique page110
Question No:
37 ( Marks: 1 ) - Please choose one
Many decisions fail after the final choice because
of the occurrence of which of the following?
► Decision criteria weights were incorrect
► People affected failed to accept the solution
► Satisfying occurred
► Choice was wrong
Question No: 38 ( Marks: 1
) - Please choose one
Which of the following term sometimes used to
describe picking a course of action that is satisfactory under the
circumstances?
► Escalation of commitment
► Satisficing
► Risk
► Bounded rationality
Question No: 39 ( Marks: 1
) - Please choose one
Jay tends to always look at the broad picture
and likes to look at many alternatives. He focuses on the long run and looks
for creative solutions. He prefers which of the following styles of decision
making?
► Analytic
► Conceptual
► Directive
► Behavioral
Question No: 40 ( Marks:
1 ) - Please choose one
The decision-making model consists of four
styles: directive, analytic, behavioral and _______.
► Conceptual
► Intuitive
► Group interaction
► Laggard
Question No: 41 ( Marks: 1
) - Please choose one
"Whenever possible, we promote from
within" is an example of which of the following?
► Rule
► Procedure
► Policy
► Plan
Question No:
42 ( Marks: 1 ) - Please choose one
A large chemical company not only disposes of
all toxic waste properly as outlined by law, but it also spends $1 million
dollars each year on research to determine better processes for all businesses
to use in disposing of toxic wastes. This company is exhibiting which of the
following?
► Social responsibility
► Social obligation
► Moral obligation
► Social responsiveness
Question No: 43 ( Marks:
1 ) - Please choose one
Which of the following approaches recognize
differences among organizations and categorizes variables that affect an
organization's performance?
► Process
approach
► Contingency approach
► Function approach
► System approach
Question No: 44 ( Marks: 1
) - Please choose one
Giving prestigious job titles would be one
way to satisfy people’s need for :
► Esteem
► Belongingness
► Self-actualization
► Safety
Question No: 45 ( Marks: 1
) - Please choose one
“Specialization increases output by making
employees more efficient” it is called:
► Division of work
► Authority
► Scalar chain
► Order
Question No: 46 ( Marks: 1
) - Please choose one
Henry Fayol described principles of
management in the form of:
► 11 points
► 12 points
► 14 points
► 15 points
Question No: 47 ( Marks:
1 ) - Please choose one
Which of the following functions or
activities involve recruiting and placing qualified personnel needed for the organization
so that it may achieve its objectives and goals?
► Planning
► Organizing
► Staffing
► Leading
Question No:
48 ( Marks: 1 ) - Please choose one
An organized set of behavior that is
associated with particular office or position is called:
► Role
► Obligation
► Responsibility
► Responsibility
Question No: 49 (
Marks: 1 ) - Please choose one
The person who maintains network of
connection outside the organization to obtain information is called:
► Entrepreneur
► Disseminator
► Spokesperson
► Liaison
The liaison maintains a network of contacts outside
the work unit to obtain information.
Question No: 50 ( Marks: 1
) - Please choose one
Ali has a job that pays him well, he desires
to make a contribution to the organization, and he has an active social life.
His desire is to become all that he is capable of becoming. Ali is at which of
the following need defined by maslow?
► Self-actualization
► Safety
► Social
► Esteem
Question No: 51 (
Marks: 5 )
Who are responsible for setting goals? Do you
think different Managers set goals, or one manager is responsible for it?
ANS:
GOAL SETTING: Goals
are the desired outcomes for the individuals, groups or organizations. The
success of an organization depends on its goals and how they are achieved. Goal
setting is the responsibility of a manager. There are three managers at three
different levels:
- Top manager
- Middle manager
- First Line manager
Each manager is responsible for setting goals
at different level.
- Top manager sets the strategic goals which are organization wide.
- Middle managers set Tactical goals
- First line managers set operational goals which are related to the operations of the organization.
But it is important that all the goals set by
managers should be in accordance to organization's mission.
Question No: 52 ( Marks: 10 )
Describe
the significant workplace issues that affect motivation in today's workforce.
ANS:
MOTIVATION: It
is the willingness to exert high levels of efforts to reach organizational
goals.
Motivation is an important aspect in today's world where competition is
increasing day by day, so there is a strong need for motivating employees in
order to get best performance from them. Inspite the importance of motivation
there are various issues which affect the motivation in today's workforce. Some
of the such factors are given below:
- Inappropriate Goals: the goal itself acts as a motivator but if not set well it creates lack of understanding in employees which results in poor performance.
- Recognition: In today's world recognition acts as a strong motivator. If a worker's performance is good he needs to be recognized so that his performance is reinforced but if there is lack of recognition it will de- motivate the worker.
- Salary/Pay: The basic physiological needs are satisfied by money so salary /pay plays an important role in motivating an employee. If it is not upto to the limit where it satisfies workers basic needs it is obvious that low salary will cause de-motivation in employee.
- Opportunities: Everyone desires to develop their capabilities and reaching their full potential, it can somehow be achieved by career opportunities offered by the organization. If an organization does not allow an employee to excel in his/her career this may lose his interest in work.
- Work Itself: The job and the working conditions if not liked by worker he will not do his job with interest and will yield low performance.
Question
No: 53 ( Marks: 10 )
How can a manager make the delegation process
more effective? Give logical reasons to support your answer.
ANS: DELEGATION: Delegation
is the assignment of part of manager's work to others along with responsibility
and authority.
Effective Delegation: Delegation
can be made effective in many ways:
· Trust: It
is very important while delegating to have full trust in the subordinates. If
manger lacks trust in subordinates he will always have a threat of their
failure.
· Training
the subordinates: Delegation can be effectively done if subordinates
know what and how they have to do their work. For this they must be trained
well.
· Manager's
knowledge about delegation: While delegating manager should know how
to delegate i.e how to take work from subordinates and which tasks should be
assigned to subordinates.
Question No: 54 ( Marks: 10 )
Discuss the Boston Consulting Group (BCG) matrix and
explain its usefulness in segmenting businesses. Discuss the characteristics
for each of the four categories based on the BCG matrix..
ANS:
BOSTON CONSULTING GROUP
(BCG) MATRIX: The BCG matrix was developed by Boston Consulting
Group. Its main purpose was to compare different businesses in an
organization's portfolio on the basis of market share and market growth. It
helps the organization in allocating resources to its various businesses.
Categories of BCG matrix:
The
matrix defines four business groups. The SBUs plotted on BCG matrix can be
classified as follows:
- Star: Star has a high market share in a growing market.
- Cash Cow: Cash Cow is an SBU which has high market share in a slowly growing market.
- Question Mark: Have low market share in a growing market. They are the problem creators.
- Dog: Has low market share in a low growing market.
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